Privacy Policy | Mosco Energy

1. Overview & Scope

This Privacy Policy describes how Mosco Energy collects, uses, and safeguards information when you visit our website, explore our electrical and solar energy catalogue, or submit product enquiries via WhatsApp and online forms.

2. Information We Collect

We collect limited information to facilitate product discovery and customer service:

Enquiry Data: Information provided voluntarily when initiating WhatsApp messages or submitting contact forms (name, telephone number, email, product interest).
Technical & Telemetry Data: Standard server log entries, IP addresses, browser user-agent strings, and anonymous product view metrics strictly used for analytical optimization and system health.
WhatsApp Interactivity: Clicking a WhatsApp enquiry button generates a product-specific link. We track click counters on the server to measure interest without intercepting your personal WhatsApp message content.

3. How We Use Your Information

We process collected information for the following specific purposes:

To respond to technical product enquiries and provide accurate sales quotations.
To verify product availability, stock levels, and installation requirements.
To maintain application performance, security monitoring, and prevent unauthorized access.
To comply with statutory regulations in Nigeria.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party marketers. Information may only be shared with authorized service providers (such as hosting infrastructure, email services, or courier logistics partners) strictly necessary to fulfill your requests.

5. Security & Data Retention

We implement technical safeguards including encrypted transport (HTTPS/TLS), secure access controls, and database isolation. Enquiry records are retained only as long as required for legitimate business fulfillment or statutory compliance.

6. Your Rights & Contact

You have the right to request access to, correction of, or deletion of your personal contact records held by Mosco Energy. For privacy enquiries, contact us at [email protected].

2. Information We Collect

We collect limited information to facilitate product discovery and customer service:

Enquiry Data: Information provided voluntarily when initiating WhatsApp messages or submitting contact forms (name, telephone number, email, product interest).

Technical & Telemetry Data: Standard server log entries, IP addresses, browser user-agent strings, and anonymous product view metrics strictly used for analytical optimization and system health.

WhatsApp Interactivity: Clicking a WhatsApp enquiry button generates a product-specific link. We track click counters on the server to measure interest without intercepting your personal WhatsApp message content.

3. How We Use Your Information

We process collected information for the following specific purposes:

To respond to technical product enquiries and provide accurate sales quotations.

To verify product availability, stock levels, and installation requirements.

To maintain application performance, security monitoring, and prevent unauthorized access.

To comply with statutory regulations in Nigeria.